Permanent Logistics Assistant – Korean Speaking
The mission of the Logistics Assistant (Korea) is to support the logistics and planning team within the Burt’s Bees Korea business. Direct contact with retailers, DHL 3PL, and internal Clorox staff is a key requirement of the role. Ensure all processes are documented and reflect the work performed. Additional work responsibilities to support the wider Clorox Asia business may also be requested of the role.
a. Create and maintain Sales Orders on regular basis
b. Support supply confirmation to customers and invoice generation in NetSuite
c. Supporting shipping documents as required for imported stock
d. Handle enquiries from customers
Quality Assurance/Complaint management
e. Follow up complaints from customers and ensure timely settlement with them
f. Follow up complaints and claims with Burt’s Bees Asia team
g. Report quality complaint in Sharepoint and Netsuite.
h. Check with quality team for end consumer’s enquiries or complaints and provide feedback via distributors
i. Follow-up quality inspections in DHL 3PL and ensure timely reported by DHL team
j. Arrange specification/ quality samples shipping from RDC as required with DHL
Netsuite administration tasks
k. Bill invoice in timely matter in NetSuite after shipments are delivered from RDC
l. Raise credit memo to distributors after approval is granted
m. Arrange delivery to offices by using NetSuite
n. Generate reports for KPI purposes
o. Liaise with 3PL/ supplier for daily logistics updates and support
p. Reconcile billings from 3PL/ supplier
q. Provide PSO support to assist growth in the Korea business.
* Fluent in Korean and English
* Independent working style, self-starter and able to follow processes.
Skills and Abilities
* Netsuite or ability to learn
* MS Word, Excel, and PowerPoint
* Report writing
Other Languages Required
* English, this is the main communication language used in the Clorox business.
* Other Asian languages will be looked upon favorably as contact with a range of countries in Asia is required.