26 May 2014

Permanent Engineering Team Lead (MS Server, MS Exchange Server)

Mainstay Asia – Posted by Mainstay AsiaHong Kong, HK

NOTE: This job listing has expired and may no longer be relevant!

Job Description

Our client is provides IT services, technology and consulting for buy-side investment firms. The Client Technology Manager (CTM) is the technical leader of a team of engineers responsible for the daily support and maintenance of customers technology (deployed or cloud-based infrastructures).

The CTM has oversight of build outs, support and maintenance as well as upgrades. On a daily basis he/she is responsible for : technology infrastructure design/augmentation, review of support incidents, server troubleshooting, hardware/software installation and upgrades, new infrastructure build outs and relocations, high level ticket troubleshooting and managing a team of Engineers.

  • Acts as technical Project Manager for new and existing client projects
  • Identifies areas improve clients’ technical environments
  • Reviews and contributes improving new process, procedures or new product roll outs
  • Support and maintenance includes but is not limited Active Directory, Exchange, BES, Citrix XenApp/Server/Desktop, RSA, as well as Cisco switches, Cisco firewalls, SAN & NAS technologies, VMWare
  • Participates in Global Technology meetings with peers.
  • Produces reports and reviews engineer utilization numbers each week
  • Responsible for staff management and professional development

Position Requirements

  • BA/BS degree in the field of Computer Science or equivalent field and/or 5+ years of experience with a minimum of 3 years of end user support
  • Minimum 5 years of effectively managing a team or process
  • Exceptional written and oral communication skills
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Strong documentation skills
  • Ability absorb and retain information quickly
  • Ability present ideas in user-friendly language
  • Highly self-motivated and directed
  • Sharp attention detail
  • Ability provide complex problem-solving
  • Capable of Multitasking in a high pace environment, effectively and efficiently
  • Exceptional customer service orientation
  • Ability demonstrate client sensitivity
  • Experience working in a team-oriented, collaborative environment
  • Outstanding client services skills
  • Ability effectively prioritize and execute tasks in a high-pressure environment
  • Ability interface with high profile financial industry clients on a daily basis
  • Certifications with any of the technical requirements listed below strongly preferred
  • Demonstrates sound decision making: recognizes problems and responds; systematically gathers information; addresses root cause of issues; makes timely decisions; makes difficult decisions.

Technical Requirements

  • Advanced Knowledge of Microsoft Windows Server 2003/2008/2012, Active Directory and Exchange 2003/2007/2010
  • Microsoft SQL Server 2005, 2008
  • Familiar with hosted and cloud based architectures.
  • Blackberry Enterprise Server 4.x-10
  • Citrix Metaframe 4.5 through XenApp 6.0
  • Enterprise and Hosted Spam filtering technologies.
  • Strong Understanding of networking concepts, TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls
  • Deploying Enterprise level networks with CiscASA firewalls, and Catalyst switches
  • Dell PowerEdge and HP Proliant server configuration and deployment
  • Data Backup and Recovery with Symantec Backup Exec or similar enterprise backup software
  • Symantec Antivirus or similar Enterprise Antivirus software
  • Financial Industry Experience including familiarity with market vendor applications
  • Experience with Linux or Solaris
  • Scripting knowledge (PowerShell, VB, Batch, WSH)
  • Familiar with Storage Area Networks (Netapp, EMC) and Virtualization (VMWare, XenServer Hyper-V)


How to Apply

To apply, please email admin@mainstayasia.com quoting ‘Engineering Team Lead’ in the subject.

Job Categories: IT Operations. Job Types: Permanent. Salary: HK$500,000 - HK$750,000.

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