Permanent IT Coordinator – Data Service – Multi National Finance Communication Provider
NOTE: This job listing has expired and may no longer be relevant!
Our client is a large multi-national enterprise organization and are recruiting for a IT Coordinator to join with the Technical and Engineering team. The Candidate should have solid experience in financial markets and be a fast learner and a self-motivator with great communication skills written and verbal.
To manage, all aspects of customer Network Connectivity orders and service activation across the Asian region.
- Manage and complete service delivery:
o Interface with customer on order confirmation
o Coordination of carrier service order and installation/cease service
o Capture customer service connection/requirement and document
o Provide service handover notice to customer.
o Supporting clients for the new installations.
o Providing end-to end network service implementation for Network clients, including the coordination of local tail circuit provisioning.
- Partnership with technical engineering and delivery team
o Determination of appropriate service equipment for availability and installation
o Coordinate with customer on service equipment installation
o Coordinate service testing for delivery turn-up with customer and technical delivery team.
o Ensuring operations configure Cisco equipment.
o Arranging trouble shooting sessions if required between client and Operations team.
- Review order book on a regular basis and escalate activity to relevant parties when required.
- Produce weekly report on any open orders showing time schedule for delivery and where the individual orders are at in the installation process.
Experience/ Skills: –
- 2+ years install coordinator.
- Experience in the Financial markets – Electronic trading is advantageous.
- Effective communicator with “can do” attitude.
- Excellent written communication skills
- Fluency in Cantonese and English required, Mandarin a bonus.
- Experience of IP and data communications is very desirable.
What Role Offers You:
- Career Growth
- Work in Large Finance Companies
- Large/Stable Company
- Good Package
- Good Work Life Balance