26 Jun 2017

Contract or Freelance Business Process Analyst

Admin – Posted by AdminAnywhere

NOTE: This job listing has expired and may no longer be relevant!

Job Description

Our client is a leading insurance Company. They are undertaking a large operational transformation programme of work. The first phase of this programme is to onshore a multiple Call Centres within the Asia Pac region and consolidate locally into Hong Kong. The role will require a seasoned business analyst to look at process mapping and consolidating operating procedures, creating a leaner and more effective ‘to be’ operating model. This is not an IT-related analysis role.


Responsibilities of the Role


  • Help to establish the AS IS and TO BE business process for the call centre operations
  • Identify efficiencies and opportunities in the new process design
  • Lead process design workshops with stakeholders
  • Work with stakeholders to define requirements for the process model
  • Analyse business needs to determine optimal means of meeting those requirements
  • Document business requirements and keep Project Manager informed
  • Present information to senior management in a clear and informative manner


Requirements of the Role


  • 8-10 years’ experience in business analysis a process analysis in an enterprise environment
  • Degree educated
  • Full business project life-cycle experience
  • Strong problem solving and design skills.
  • Strong analytical skills
  • Ability to cultivate strong collaborative working relationships and contacts within the work group
  • Ability to work in a fast-paced environment, deliver quickly and adapt to changing demands
  • Proven ability to influence others and drive meaningful change results
  • Detailed-oriented person
  • Fluency in English and Cantonese is a must
  • Experience with Standard Operating Procedures/Contact Center would be a bonus.

How to Apply

Should you meet the requirements of the role and wish to apply, please email your CV to rcarter@mainstayasia.com with ‘Business Analyst’ in the subject.  Personal data collected will be used for recruitment purposes only and in accordance with our Data Policy Statement (“Privacy Statement”).

Job Categories: Business strategy and planning. Job Types: Contract or Freelance.

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